Refund policy
🐻 Overview
At Chewing Bears, your satisfaction matters. If something isn't right with your order, we're here to make it right.
You have 30 days from the date of delivery to request a return or refund.
✅ Return Eligibility
To be eligible for a return, items must be:
- •Unused and in their original condition
- •In the original packaging, sealed and unopened
- •Returned within 30 days of the delivery date
The following items are not eligible for return:
- •Opened or partially consumed products
- •Items returned after 30 days
- •Sale or discounted items (unless faulty)
📬 How to Start a Return
To initiate a return, please follow these steps:
- 1Email us at help@chewingbears.com with your order number and reason for return
- 2We'll confirm eligibility and provide return instructions within 2 business days
- 3Ship the item back using a tracked service — we recommend keeping your proof of postage
- 4Once received and inspected, your refund will be processed
⚠️ Do not send items back without contacting us first — unauthorised returns may not be accepted.
💸 Refunds
Once your return is received and inspected, we'll notify you by email. If approved:
- •Refunds are processed within 5–10 business days
- •Refunds are issued to your original payment method
- •Original shipping costs are non-refundable unless the item was faulty
Please allow a few extra days for your bank to process the refund once issued.
📦 Damaged or Faulty Items
If your order arrived damaged or incorrect, please contact us within 48 hours of delivery.
When contacting us, please include:
- •Your order number
- •A photo of the damaged item and packaging
- •A brief description of the issue
We will arrange a replacement or full refund at no extra cost to you.
🔄 Exchanges
We do not offer direct exchanges. If you'd like a different product, please:
- 1Return the original item following the process above
- 2Place a new order for the item you want
🚚 Return Shipping Costs
- •Return shipping is the customer's responsibility unless the item was faulty or sent in error
- •We recommend using a tracked service — we cannot be held responsible for items lost in transit
💬 Contact Us
Any questions about your return or refund? We're happy to help:
📍 United Kingdom
Thanks for choosing Chewing Bears 🐻✨
